Can I Change My Assurance Wireless Phone Number?

Assurance Wireless is a federal Lifeline Assistance program that provides free or low-cost cell phone services to eligible low-income individuals. The program offers a free smartphone, unlimited texts, and minutes, and a limited amount of data. However, many customers may wonder if they can change their Assurance Wireless phone number for various reasons. In this article, we will explore the process of changing an Assurance Wireless phone number and answer some frequently asked questions.

Why Would Someone Want to Change Their Assurance Wireless Phone Number?

There are several reasons why someone may want to change their Assurance Wireless phone number. One of the most common reasons is that they may have lost their phone or had it stolen. In such cases, it is essential to change the phone number to prevent unauthorized access to personal information. Another reason could be that the current phone number is associated with unwanted calls or messages. Changing the phone number can help avoid such unwanted communication. Lastly, some individuals may want to change their phone number for privacy reasons.

How to Change Your Assurance Wireless Phone Number

Changing your Assurance Wireless phone number is a straightforward process. You can do it online or by calling customer service. Here are the steps to follow:

Step 1: Visit the Assurance Wireless website and log in to your account using your phone number and PIN.

Step 2: Click on the “My Account” tab and select “Change Phone Number.”

Step 3: Enter the new phone number you want to use and click “Submit.”

Step 4: Follow the prompts to complete the process.

If you prefer to change your phone number by calling customer service, you can dial 1-888-321-5880 and follow the prompts to speak with a representative. They will guide you through the process and help you change your phone number.

Things to Consider Before Changing Your Assurance Wireless Phone Number

Before changing your Assurance Wireless phone number, there are a few things you should consider. First, changing your phone number will deactivate your current phone, and you will need to activate the new one. This means that you will lose all your contacts, messages, and call logs associated with the old phone number. Therefore, it is essential to back up your data before changing your phone number.

Secondly, changing your phone number may affect your eligibility for the Lifeline Assistance program. Assurance Wireless requires that customers recertify their eligibility every year. If you change your phone number, you may need to provide additional documentation to prove your eligibility. Therefore, it is crucial to ensure that you have all the necessary documentation before changing your phone number.

Lastly, changing your phone number may incur additional charges. While Assurance Wireless does not charge for changing phone numbers, you may incur charges from your old carrier if you port your old number to Assurance Wireless. Therefore, it is essential to check with your old carrier before changing your phone number.

Frequently Asked Questions

1. Can I choose my new phone number?

No, Assurance Wireless does not allow customers to choose their new phone numbers. The system generates a new phone number based on the area code of your location.

2. How long does it take to change my Assurance Wireless phone number?

The process of changing your Assurance Wireless phone number takes about 24 hours. However, it may take up to 72 hours for the new number to be fully activated.

3. Can I change my Assurance Wireless phone number more than once?

Yes, you can change your Assurance Wireless phone number more than once. However, there may be a waiting period of 30 days between each change.

4. Can I keep my old phone number if I switch to Assurance Wireless?

Yes, you can keep your old phone number if you switch to Assurance Wireless. The process of transferring your old number to Assurance Wireless is called porting. You will need to provide your old carrier’s account number and PIN to complete the porting process.

Conclusion

Changing your Assurance Wireless phone number is a simple process that can be done online or by calling customer service. However, before changing your phone number, it is essential to consider the implications, such as losing data, affecting your eligibility for the Lifeline Assistance program, and incurring additional charges. By following the steps outlined in this article and considering the factors mentioned, you can change your Assurance Wireless phone number with ease.